Our Services
and Warranty Options

Service for Uncompromising Use

TOUGH­BOOKs are extre­mely tough. But the world they are deployed in is harsh and surpri­ses with incal­cul­able chal­len­ges – with situa­tions where you can rely on our support.

The PWA Elec­tro­nic Service Center in Seli­gen­stadt finds a solu­tion for every problem – fast, effi­ci­ent and cost-effec­tive. In that sense, a Pana­so­nic TOUGHBOOK is more than just a power­ful, rugged note­book: it’s your one-stop, full-service compu­ting solution.

Panasonic’s 48-hour Commitment

Down­time costs money. Pana­so­nic there­fore makes every effort to repair every TOUGHBOOK in only 48 hours after rece­ipt*. Inclu­ding ship­ping time from pickup to re-deli­very 96 hours* should not be excee­ded. We from PWA have also commit­ted oursel­ves to this objective.

(* except Satur­days, Sundays and public holidays)

In addi­tion, you can expect flexi­ble reac­tions from us through short decision-making proces­ses in a small organization.

Comprehensive Basic Warranty from Panasonic

TOUGH­BOOKs do their job in condi­ti­ons where other note­books have long since given up. For secu­rity, you get a 3‑year basic warranty on hard­ware defects that occur despite proper use. It also inclu­des the access­ories of the origi­nal package for 3 years and Pana­so­nic peri­pherals for 1 year. Every TOUGHBOOK custo­mer has access to our free collec­tion and re-deli­very service for Germany.

For more information about the warranty options, see the following PDF files:

PWA Services

Panasonic Computer Service Germany

Was bedeu­tet das für Sie als TOUGHBOOK Nutzer in Deutsch­land und Österreich

  • We follow the same stan­dards as the Pana­so­nic factory.
  • You will report a problem on +49 (0) 6182 / 7877–119, on working days (Mo — Fr) 9:00 – 17:00. We take care of the solution!
  • In many cases you’ll get a quick and direct answer. Compe­tent staff and short access routes. We will call you back!!
  • New equip­ment, demo items, access­ories, service and support or spare parts are avail­able from a single source.
  • Your Pana­so­nic compu­ter is broken? We will send a courier service to you; ever­y­where in Germany or Austria. No trans­port pack­a­ging avail­able? If necessary, the courier also carries a box. Free of charge in case of warranty for you.
  • We will send you a detailed cost esti­mate as soon as possi­ble for a reim­bur­se­ment of 37.50 euros net.
  • Problems with drivers or your opera­ting system? For a flat rate of a single working hour (á 75,00 Euro net) we will set your compu­ter back to the deli­very state. Indi­vi­dual driver CDs are avail­able for a flat rate of 49,00 Euro net plus freight!
  • Spare parts are avail­able – not only for the warranty case – directly at the wareh­ouse in Seli­gen­stadt. You can also get a single fitting screw or a cover flap for your TOUGHBOOK.
Data protection
We, the PWA Electronic Service- & Vertriebs- GmbH (Registered business address: Germany), would like to process personal information with external services. This is not necessary for the use of the website, but allows us to interact even more closely with them. If desired, please make a choice:
Data protection
We, the PWA Electronic Service- & Vertriebs- GmbH (Registered business address: Germany), would like to process personal information with external services. This is not necessary for the use of the website, but allows us to interact even more closely with them. If desired, please make a choice: