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                          • Home » Repair Form

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                          Repair Form

                          Step 1 of 7

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                          • Customer

                          • PWA customer number of the client
                          • Contact Person
                          • Please contact us if you have not yet received an offer for your upgrade.
                          • Allows your billing department to correctly assign the invoice.
                          • We use the order number provided to enable your billing department to properly assign the invoice.
                          • Billing Address

                          • Contact Person
                          • Shipping

                          • Please send in the device yourself and enclose the cover note created for you at the end of this form. In order to avoid any transport damage and later complaints, we ask you to package your device well and safely. PWA Electronic GmbH is not liable for transport damage. Please do not use packaging chips or crumpled newspaper. These are not safe packaging options.

                          • Submission / Pickup

                          • In order to avoid any transport damage and later complaints, we ask you to package your device well and safely. PWA Electronic GmbH is not liable for transport damage. Please do not use packaging chips or crumpled newspaper. These are not safe packaging options.

                          • Please note that there are extra costs for pickup if the repair is not covered by the warranty. Of course we will notify you by email before picking up your device.

                          • In order to avoid any transport damage and later complaints, we ask you to package your device well and safely. PWA Electronic GmbH is not liable for transport damage. Please do not use packaging chips or crumpled newspaper. These are not safe packaging options.

                          • Pickup

                          • Contact Person
                          • Return

                          • Contact Person
                          • Device Details

                          • Please enter the following details – fill out one repair form per unit.
                            After sending the completed form you can add more units.

                          • Hidden
                          • MAN-cats® Service Computer
                          • Model No. – Example: FZ-M1ABCDEFG
                          • Serial No. – Example: 9KTCA00345
                          • Please add if available.
                          • Vehicle Communication Interface (VCI)
                          • Fault Description

                          • Please note that references to service support desk (SSD) incidents can not be read by the repair company PWA Electronic.

                          • Please provide an accurate description of problems and required repairs.
                          • Drop files here or
                            Accepted file types: jpg, png, pdf, doc, docx, xls, xlsx, txt, Max. file size: 20 MB, Max. files: 5.
                              Supported formats .jpg, .png, .pdf, .doc, .docx, .xls, .xlsx, .txt
                              The file size must not exceed 10MB.
                              Maximum 5 attachments.
                            • Access Data

                            • In order to be able to process your order promptly and without further problems, we ask you to write down your user names and passwords on the form. The passwords are transmitted in encrypted form and, of course, are treated as strictly confidential. The deletion of the access data takes place in accordance with our data protection guidelines.

                              Most upgrades must first be activated in the BIOS, which is why your BIOS password must not be set or specified, as this is the only way we can ensure correct functioning.


                            • If you want to have driver updates installed, please provide access data for a user account with the required authorization.


                            • Accessories

                              Please do not attach any accessories (rechargeable battery, power pack, OVP, VCI, ...) to the device if this is not directly related to the error or upgrade.
                            • Please enclose only problem-related accessories.
                            • Binding Order

                            • I commission the service of PWA Electronic GmbH as follows:
                            • I commission the service of PWA Electronic GmbH as follows:
                            • Maximum repair costs in Euro, plus VAT and shipping
                            • Details
                            • PWA customer number, if already available.
                            • We use the order number provided to enable your billing department to properly assign the invoice.

                            PWA Electronic GmbH 

                            Panasonic Computer Service Germany / Austria

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