Safety information to prevent spontaneous self-ignition of the battery in the Panasonic Toughbook models CF-AX, CF-C2 and CF-SX
Panasonic is currently developing software that can be downloaded directly to your device to diagnose and monitor battery health. This is to avoid the risk of a possible spontaneous ignition of the battery. The software is expected to be available by the end of May 2018.
Please note that Panasonic does not replace the batteries of the above models. Until the software is available, you should temporarily enable load control to reduce the risk of an incident.
The charge control limits the charge capacity to 80% in order to avoid an increase of the internal pressure and thus to reduce the accident risk. It corresponds to the Economy (Eco) / High Temperature mode found in PC settings. When the charge control is activated, the battery life is reduced to 80%.
Please check the list below to see if your device belongs to the affected products. If this is the case, we ask you to activate the loading control as soon as possible:
- CF-AX2/AX3 series
- CF-C2 series
- CF-SX series
If your device is among the affected models, we request that you immediately take the following steps:
Reduce the risk of accident by activating the charge control until the software for battery diagnosis and control is available.
If you have purchased Panasonic CF-AX, CF-SX and CF-C2 series units in the European Economic Area (EEA), please contact us immediately to receive the new charge control: firstname.lastname@example.org.
As soon as the software for battery diagnosis / control is completed and available at the end of May, you will receive a download and installation guide.
We sincerely apologize for the inconvenience caused by this communication. Panasonic is committed to delivering the highest quality products and outstanding customer service.