Warning Note for Batteries of Panasonic Toughbook models CF-AX2, CF-C2 and CF-SX

Safety information to prevent spontaneous self-ignition of the battery in the Panasonic Toughbook models CF-AX, CF-C2 and CF-SX

Pana­so­nic is curr­ently deve­lo­ping soft­ware that can be down­loa­ded directly to your device to diagnose and moni­tor battery health. This is to avoid the risk of a possi­ble spon­ta­ne­ous igni­tion of the battery. The soft­ware is expec­ted to be avail­able by the end of May 2018.

Please note that Pana­so­nic does not replace the batte­ries of the above models. Until the soft­ware is avail­able, you should tempora­rily enable load control to reduce the risk of an incident.

The charge control limits the charge capa­city to 80% in order to avoid an incre­ase of the inter­nal pres­sure and thus to reduce the acci­dent risk. It corre­sponds to the Economy (Eco) / High Tempe­ra­ture mode found in PC settings. When the charge control is acti­va­ted, the battery life is redu­ced to 80%.

Affected Products

Please check the list below to see if your device belongs to the affec­ted products. If this is the case, we ask you to acti­vate the loading control as soon as possible:

  • CF-AX2/AX3 series
  • CF-C2 series
  • CF-SX series

Erkennen der betroffenen Modelle

Necessary Steps

If your device is among the affected models, we request that you immediately take the following steps:

Step 1:

Reduce the risk of acci­dent by acti­vat­ing the charge control until the soft­ware for battery diagno­sis and control is available.

Step 2:

If you have purcha­sed Pana­so­nic CF-AX, CF-SX and CF-C2 series units in the Euro­pean Econo­mic Area (EEA), please contact us immedia­tely to receive the new charge control: .

Step 3:

As soon as the soft­ware for battery diagno­sis / control is comple­ted and avail­able at the end of May, you will receive a down­load and instal­la­tion guide.

We since­rely apolo­gize for the incon­ve­ni­ence caused by this commu­ni­ca­tion. Pana­so­nic is commit­ted to deli­vering the highest quality products and outstan­ding custo­mer service.

Thank you for your understanding and your cooperation!