Extent and Duration of Warranty

TOUGH­BOOKs do their job in condi­ti­ons where other note­books have long since given up. For secu­rity, you get a 3‑year basic warranty on hard­ware defects that occur despite proper use. It also inclu­des the access­ories of the origi­nal package for 3 years (see below) and Pana­so­nic peri­pherals for 1 year. Every TOUGHBOOK custo­mer is entit­led to our free collec­tion and re-deli­very service for Germany and Austria.

Equip­mentWhat is cove­red?Warranty Period
Origi­nal packa­gingAll inclu­ded in the origi­nal packa­ging, exclu­ding batte­ries3 years (TOUGHBOOK note­books)
Exter­nal housing and compon­entsAC adap­ters, inter­nal drives, exter­nal enclo­sure, connec­tors, ports, stan­dard keyboard, touch­pad and mouse buttons, anten­nas and covers3 years
Consum­a­blesBattery, LCD protec­tion film, touch pen6 months
Soft­warePhysi­cal media (CD)60 days
Access­oriesWarranty Period
Car char­gers1 year
Battery char­gers1 year
Port repli­ca­tors1 year
Docking stati­ons1 year
Addi­tio­nal power supplies1 year
Addi­tio­nal media expan­sion slots1 year
Memory modu­les1 year
Note­book bags1 year
Consum­a­blesWarranty Period
Addi­tio­nal batte­ries6 months
Addi­tio­nal touch­screen pens6 months
LCD protec­tion films6 months
Hand­les6 months