Panasonic is the most trusted provider of rugged devices

In a survey of buyers, Panasonic takes the top spot in the categories Overall Satisfaction, Business Needs Assessment, Hardware Performance, and Technical Support.
NPS Evalua­tion

 

Pana­so­nic is the most trusted supplier of rugged laptops and tablets. This is demons­tra­ted by a survey among IT buyers conduc­ted by inter­na­tio­nal tech­no­logy specia­list VDC Rese­arch. Pana­so­nic scored the best in several cate­go­ries: under­stan­ding busi­ness requi­re­ments, hard­ware perfor­mance, tech­ni­cal support, and over­all satis­fac­tion. More than 600 mobile device buyers were surveyed in Europe and North America.

With the help of a Net Promo­ter Score (NPS) the loyalty between provi­ders and custo­mers was measu­red on a satis­fac­tion scale from 0 to 10. In doing so, Pana­so­nic left its compe­ti­tion in the area of robust devices behind espe­ci­ally when buyers were asked about key aspects in the life cycle of a robust device.

 

Recom­men­ded by Custo­mers

When it comes to provi­ders of robust compu­ting solu­ti­ons in gene­ral, Pana­so­nic is clearly ranked first in the NPS table – six points ahead of its nearest rival. The value is based on how likely shop­pers recom­mend a company or product.

 

Under­stan­ding Requi­re­ments and Imple­men­ting Solu­ti­ons

Accord­ing to buyers, Pana­so­nic is better able to under­stand its indus­try compe­ti­tors and to address the chal­len­ges of the indus­try with appro­priate tech­ni­cal solu­ti­ons. Pana­so­nic is also the leader when imple­men­ting solu­ti­ons and provi­ding tech­ni­cal support.

 

Stron­gest Hard­ware Perfor­mance

When it comes to over­all satis­fac­tion with the hardware’s perfor­mance, Pana­so­nic is also at the fore­front. Buyers asses­sed display quality and reada­bi­lity in daylight, proces­sor perfor­mance, battery life, connec­tivity, camber and impact resis­tance, and vibra­tion and water protec­tion.

 

Best Service

In addi­tion, the VDC report shows that Pana­so­nic is ahead of its compe­ti­tors in terms of service quality. In this cate­gory, the desi­ra­bi­lity of service, main­ten­ance, quality of service, custo­mer service and value for money has been inqui­red.

 

The Main Diffe­ren­ces

Pana­so­nic tech­no­lo­gies are being used for a variety of inte­gra­ted and often mission-criti­cal work­flows,” said David Krebs, execu­tive vice presi­dent of Enter­prise Mobi­lity and Connec­ted Devices at VDC Rese­arch. “Panasonic’s main diffe­rence from its peers is its ability to under­stand custo­mer requi­re­ments and iden­tify ways to tailor its solu­ti­ons to these needs. Pana­so­nic is also charac­te­ri­zed by a profes­sio­nal service, even after imple­men­ta­tion, and addres­ses any special requi­re­ments that are requi­red after the intro­duc­tion of the solu­ti­ons. Being on the side of its custo­mers even after the purchase — this is a parti­cu­larly important service factor for Pana­so­nic.”

 

Choice of Mobile Compu­ting Provi­der is a Busi­ness Criti­cal Decision

Choo­sing the right provi­der of mobile compu­ting solu­ti­ons for your own orga­ni­za­tion has become a busi­ness-criti­cal decision,” says Jan Kämp­fer, gene­ral marke­ting mana­ger, Pana­so­nic Compu­ter Product Solu­ti­ons. “The right supplier is there to help and advise you at every stage of the product cycle. It begins with under­stan­ding the needs of mobile workers and finding the best possi­ble robust solu­tion. It goes beyond the provi­sion and main­ten­ance of hard­ware and soft­ware to service and support. Pana­so­nic is always commit­ted to provi­ding the highest level of support to its custo­mers, and I am delighted that our efforts are reflec­ted in the study’s results.”

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We, the PWA Electronic Service- & Vertriebs- GmbH (Registered business address: Germany), would like to process personal information with external services. This is not necessary for the use of the website, but allows us to interact even more closely with them. If desired, please make a choice: